Page 562 - Annual Report 2022 - PLN Indonesia Power

Powering Sustainable
and Prosperous Future

Kinerja Sosial
Performance on Social Aspects

Penanganan pengaduan pelanggan dikelola dan dilaksanakan oleh At the Head Office, customer complaints are managed and
Bidang di Head Office PLN Indonesia Power, yaitu Bidang Contract handled by several Divisions in the Head Office, namely Contract
Management and Customer Relations I (CMR I) untuk Pelanggan Management and Customer Relations I (CMR I) for Generation
Unit Pembangkit dibawah Direktorat Operasi Pembangkit Batubara Unit Customers under Operation Directorate I of Coal-Fired Power
dan Bidang Contract Management and Customer Relations II Plant and Contract Management and Customer Relations II (CMR
(CMR II) Pelanggan Unit Pembangkit dibawah Direktorat Operasi II) for Generation Unit Customers under Operation Directorate
Pembangkit Gas, serta dimonitor secara otomatis dalam Aplikasi I of Gas Power Plant. They are automatically monitored by Power
Harian Deklarasi Ketidaksiapan Pembangkit (HDKP) oleh operator Plant Unreadiness Daily Declaration (HDKP) application by ETMC
ETMC. Hasilnya dikompilasi dan dievaluasi oleh Vice President operator. The result is then compiled and evaluated by the Vice
of Contract Management and Customer Relations I dan Vice President of Contract Management and Customer Relations I, Vice
President of Contract Management and Customer Relations II President of Contract Management and Customer Relations II and
serta Unit Pembangkit/Divisi di Head Office yang terkait, untuk the Power Generation Unit/Division in the corresponding Head
mendapatkan solusi dari masalah yang dihadapi dan kemudian Office. The purpose is to obtain solutions as a follow-up action for
ditindaklanjuti. the issues at hand.

Biaya Kegiatan Tanggung Jawab Sosial Perusahaan Terkait Pelanggan
Cost of Corporate Social Responsibility Related to Customers

Biaya tanggung jawab sosial pelanggan meliputi program In 2022, PLN Indonesia Power had spent Rp592.23 million for
mendengarkan suara pelanggan di unit pembangkit serta rangkaian corporate social responsibility related to customers through
kegiatan Survei Pelanggan mulai dari evaluasi, pelaksanaan, tindak Listening to Voice of Customers program and a series of Customer
lanjut yang telah dikeluarkan oleh PLN Indonesia Power selama Survey activities ranging from evaluation, implementation, to
tahun 2022 adalah sebesar Rp592,23 Juta. follow-up.

Kinerja Sosial Aspek Ketenagakerjaan
Social Performance on Employment Aspect
Pencapaian indikator kinerja dan keberlanjutan Perusahaan tidak The achievement of performance indicators and corporate
terlepas dari upaya pemenuhan atas aspek ketenagakerjaan. Oleh sustainability is closely related to the accomplishment in
karena itu, aspek ketenagakerjaan menjadi perhatian manajemen employment. Not only deemed significant by the management,
dan mendorong peran pegawai untuk memastikan bahwa kegiatan such an aspect encourages employees to ensure that their activities
yang dilaksanakan mampu memberikan nilai tambah bagi para can provide added values for stakeholders and drive the Company’s
pemangku kepentingan dan menunjang kinerja Perusahaan. performance.

Pelaksanaan inisiatif keberlanjutan aspek ketenagakerjaan The implementation of sustainability initiatives on employment
diantaranya mengacu pada Undang-undang Nomor 1 Tahun 1970 aspect among others refers to Law No. 1 of 1970 on Health Safety
tentang Keselamatan Kerja dan Undang-Undang Nomor 13 tahun and Law No. 13 of 2013 on Employment. PLN Indonesia Power sets
2013 tentang Ketenagakerjaan. PLN Indonesia Power menetapkan up the following internal policies on employment:
kebijakan internal Perusahaan aspek ketenagakerjaan yang diatur
dalam:
1. Perjanjian Kerja Bersama (PKB) tahun 2022 – 2023. 1. 2022 – 2023 Collective Labor Agreement (CLA)
2. Keputusan Direksi Nomor 38.K/010/IP/2009 tanggal 7 Mei 2. Decree of the Board of Directors Number 38.K/010/IP/2009
2009 tentang Sistem Manajemen Sumber Daya Manusia dated May 7, 2009 on Competence-Based Human Capital
Berbasis Kompetensi (MSDM-BK). Management System.
3. Surat Keputusan Direksi No. 49.K/010/IP/2010 tanggal 19 Mei 3. Decree of the Board of Directors No. 49.K/010/IP/2010 dated
2010 tentang Cuti Sakit, Cuti Haid dan Cuti Bersalin. May 19, 2010 on Sick Leave, Menstrual Leave, and Maternity
Leave.
4. Keputusan Direksi Nomor 50.K/010/IP/2011 tentang Sistem 4. The Board of Directors’ Decree No. 50.K/010/IP/2011 on
Pembelajaran Pegawai, dan turunannya. Employee Learning System, and its derivatives.
5. Keputusan Direksi Nomor 85.K/010/IP/2012 tanggal 19 Juni 5. Decree of the Board of Directors Number 85.K/010/IP/2012
2012 tentang Sistem Rekrutmen Pegawai. dated June 19, 2012 on Employee Recruitment System.

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