Page 187 - Sustainability Report 2021 - Indonesia Power

Providing Optimized Economic Performance
For National Economic Development

MENGHADIRKAN PELAYANAN TERBAIK BAGI PELANGGAN
PROVIDING THE BEST SERVICE FOR CUSTOMERS

Media Komunikasi Pengaduan Pelanggan
Customer Complaint Communication Media

Media
Komunikasi PLN melalui PLN UI P2B PLN melalui PLN Distribusi PLN pelanggan
Utama (energi listrik 500kV dan 150 kV) (energi listrik ≤20kV) jasa O&M
Main PLN through PLN UI P2B PLN through PLN Distribusi PLN O&M service
Communication (500kV and 150 kV electricity) (electricity≤ 20kV)) customers
Media
Telepon/WhatsApp - 021-526 7666 - 021-526 7666:
- 021-526 7666 - 0811 937 740 (HP/WhatsApp koordinasi, progres,
- 0811 937 740 (HP/WhatsApp ETMC) ETMC) kajian
- Ext.2222/3333: Operasional real time (ETMC) - Telepon direct ETMC: 021-522 - 0811 937 740 (HP/
- Ext.2222/3333: Realisasi kinerja pembangkit 9813 WhatsApp ETMC)
Phone/WhatsApp - 021-526 7666 - Telepon personal:
- 021-526 7666 - 0811 937 740 (HP/WhatsApp koordinasi, progres,
- 0811 937 740 (HP/WhatsApp ETMC) ETMC) kajian
- Ext.2222/3333: Real time (ETMC) - Direct Call to ETMC: 021-522 - 021-526 7666:
- Ext.2222/3333: Generator performance realization 9813 coordination, progress,
Telepon/ review
WhatsApp Harian Deklarasi Ketidaksiapan Pembangkit (HDKP) - 0811 937 740 (HP/
Phone - WA Group-ROM P2B-IP: Komunikasi ROM WhatsApp ETMC)
- Handphone ETMC 0811 937 740: Kondisi pembangkit dan operasional - Personal phone:
- Hotline Unit Pembangkit: Naik turun beban, Start-stop pembangkit, coordination, progress,
kondisi pembangkit review
Daily Statement on Power Plant Unreadiness (HDKP)
- WA Group-ROM P2B-IP: ROM Communication
- Handphone ETMC 0811 937 740: Power plant and operational conditions
- Generating Unit Hotline: Load fluctuation, power plant start-stop,
plant’s conditions
- Aplikasi HDKS (Rapsodi): naik turun beban dan start-stop pembangkit - -
- Aplikasi HDKP IKP: ketidaksiapan pembangkit
- Aplikasi GAIS: kinerja pembangkit
- Aplikasi JBOS Plan: perencanaan pembangkit
- Aplikasi ProNIA: kondisi realtime sistem pembangkitan
- Aplikasi Neraca Energi: kWh energi
- HDKS (Rapsodi): load fluctuation and power plant start-stop
Website - HDKP IKP: power plant unreadiness
- GAIS: power plant performance
- JBOS Plan: power plant planning
- ProNIA: real-time condition of the power plant system
- Neraca Energi: energy kWh
etmc@indonesiapower.co.id E-mail kepada DIV CST I/ E-mail ke PST II/ personal
perencanaan operasi, operasional real time personal e-mail: Settlement/ e-mail
etmc@indonesiapower.co.id kontrak E-mail to PST II/personal
Email operational planning, real-time operations E-mail to DIV CST I/personal e-mail
e-mail: Settlement/contract
PT Indonesia Power PT Indonesia Power PT Indonesia Power
Jl. Jend. Gatot Subroto Kav 18, Jl. Jend. Gatot Subroto Kav 18, Jl. Jend. Gatot Subroto Kav
Jakarta Selatan, 12950: Jakarta Selatan, 12950: 18, Jakarta Selatan, 12950:
Settlement/Kontrak Settlement/Kontrak
Surat Letter Settlement/Kontrak
Rapat Alokasi Energi (RAE) dan Rapat pembahasan Kontrak Rapat pembahasan kontrak dan Rapat Alokasi Energi (RAE)
dan Settlement settlement dan Rapat Rekonsiliasi
Energy Allocation Meeting (RAE) and Contract and Contract and settlement Jasa O&M (Kontrak dan
Settlement discussion discussion meeting Settlement)
Energy Allocation Meeting
Rapat (RAE) and O&M Services
Meeting
Reconciliation Meeting
(Contract and Settlement)
Selama tahun 2021, Indonesia Power tidak menerima pengaduan In 2021, Indonesia Power did not receive complaints from
dari pelanggan terkait aspek kesehatan dan keselamatan customers regarding customers' health and safety in the
pelanggan terkait dengan pendistribusian listrik kepada pelanggan electricity transmission to customers, and regarding non-
dan juga terkait aspek ketidakpatuhan atas penyediaan informasi compliance with the provision of product information and
produk dan komunikasi pemasaran, sehingga Indonesia Power marketing communications. Therefore, Indonesia Power was not
tidak mendapat sanksi moneter maupun non moneter. sanctioned, monetarily or non-monetarily.

PT INDONESIA POWER 2021 Sustainability Report
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