Page 21 - Annual Report 2022 - PLN Indonesia Power

Powering Sustainable P Pendahuluan
endahuluan
and Prosperous Future Intr oduction
Introduction

Pelibatan Pemangku Kepentingan
Stakeholder Engagement

Indeks Kepuasan Pelanggan
termasuk dalam kategori Indonesia Power Care
‘Sangat Memuaskan’
Customer satisfaction index Pelayanan Pembinaan Pemberdayaan
belonged to ‘highly satisfactory’ Masyarakat Hubungan Masyarakat
category Community Community Community
Empowerment
Assistance
Realation
87,23%
Pembangkit eksisting Rp720,18 145 402
Existing power plants
Juta Million Kegiatan Komunikasi Sosial Kelompok usaha mikro
82,47% Pembangunan dan berupa Forum Warga bagi mendapat bantuan
Perbaikan Sarana
Pembangkit jasa O&M Pendidikan masyarakat sekitar pengembangan dan modal
Social Communication activities
usaha
O&M Service power plants Development and repair of through forums for the Micro entrepreneurs have
educational facilities surrounding communities received business development
and capital aid
Rp570,82 572
Tidak Terdapat Juta Million 307
Keluhan Pelanggan Pembangunan dan Kegiatan Partisipasi Orang mendapat bantuan
There were no customer Perbaikan Sarana Sanitasi Peringatan Hari Besar peningkatan keterampilan
complaints Development and repair of Nasional People have received skills
Participations for
sanitation facilities improvement support
commemorating national
holidays
Terkait dengan aspek kesehatan dan
keselamatan pelanggan, privasi data Rp471,33 140
pelanggan maupun aspek ketidakpatuhan Juta Million 1.090 Kelompok usaha mendapat
terhadap peraturan terkait dengan Pembangunan dan bantuan pemasaran produk
penyediaan informasi produk Perusahaan. Perbaikan Rumah Tidak Kegiatan Partisipasi Kegiatan Entrepreneur groups have
About customer health and safety, data Layak Huni (RTLH) Masyarakat received product marketing
privacy, or non-compliance with the Development and repair of Participation in Community support
provisions on the provision of product Non-Habitable Houses Activities
information. 254
Kegiatan riset dan
pengembangan dalam aspek
Community Development
Research and development
activities for Community
Development

2022 Annual Report
www.plnindonesiapower.co.id 21
PT PLN Indonesia Power