Page 27 - Sustainability Report 2021 - Indonesia Power

Highlight of Sustainability
Performance Achievement

IKHTISAR PENCAPAIAN KINERJA KEBERLANJUTAN
HIGHLIGHT OF SUSTAINABILITY PERFORMANCE ACHIEVEMENT

Indikator Indicator Satuan Unit 2019 2020 2021
Pengelolaan Sumber Daya Manusia Human Resources Management
Jumlah Pegawai Tetap Permanent Employee Orang People 4.320 4.216 4.221
Persentase Jumlah Pegawai Wanita Dibanding Total Karyawan Tetap % 10,42 10,20 10,19
Percentage of Female Employees Compared to Total Permanent Employees
Tingkat Turnover Pegawai Employee Turnover Rate % 3,50 2,94 1,75
Rata-rata Jam Pelatihan Pegawai Jam/Pegawai
Average Training Hours Employee Hours/Employee 291 84 71
Employee Satisfaction Index % 80,84 84,1 83,3
Employee Engagement Index % 87 90 88
Pengelolaan Pelanggan Customer Management
Survei Kepuasan Pelanggan untuk Pembangkit Eksisting
Customer Satisfaction for Existing Power Plants % 86,17 84,84 86,58

Pencapaian Kinerja Tata Kelola Keberlanjutan
Sustainability Governance Performance Achievement

Pegawai Pengaduan Melalui Whistle Blowing System telah
310 Employees Complaints through the Whistleblowing System
100%
Mengikuti Pelatihan Anti-Korupsi
Attended Anti-Corruption Training
Selesai Ditindaklanjuti
102,61% Settled

Indikator Indicator Satuan Unit 2019 2020 2021
Anti-Korupsi Anti-Corruption
Jumlah Pegawai yang Mengikuti Pelatihan Anti-Korupsi Orang
Number of Employees Participating in Anti-Corruption Training People 116 153 310
Penanganan Pengaduan Melalui Whistle Blowing System Complaint Handling through the Whistleblowing System
Jumlah Pengaduan yang Diterima Pengaduan 13 11 13
Total Complaints Received Report
Jumlah Pengaduan yang Masih Dalam Proses Pengaduan
Total Complaints under the Follow-Up Process Report - - -
Jumlah Pengaduan yang Selesai Ditindaklanjuti Pengaduan
Total Settled Complaints Report 13 11 13

PT INDONESIA POWER 2021 Sustainability Report
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